Helix Recruitment agency - jobs - - Director Customer Service - Molecular Diagnostics - SCIENTIFIC Scientific / Laboratory: Research Laboratory Scientific / Laboratory: Clinical Laboratory Market Sectors: SCIENTIFIC Market Sectors: SCIENTIFIC Skills: Engineering Support Skills: Managerial / Senior Executive - LA788.001 - Germany, Rhinefalz, Palatine - to c.100,000 Euros + bonus + car + benefits - Permanent

Job details for... Director Customer Service - Molecular Diagnostics

Please note that this vacancy has now been filled.

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Company:  a world leader in molecular diagnostics
Location:   Germany, Rhinefalz, Palatine
Type:  Permanent
Division:  SCIENTIFIC
Reference:  LA788.001
Salary:  to c.100,000 Euros + bonus + car + benefits
Date posted:  Thu, 04 Aug 2011 16:28:57 GMT

This is a leader in molecular diagnostics with significant expertise in this fast growing market and renowned for its technological innovation.

In this very significant role as Director of Customer Service you will direct the activities of all departments providing pre-sales and post-sales service and support to customers and distributors in Europe, managing Customer Services (sales processing), in-house Technical Support, Field Service Engineering and Customer Training functions.

You will lead the strategic development of these functions to improve efficiency and increase profitability, all with enhanced customer satisfaction as the end result. Fully responsible for management of the teams within these departments, you’ll recruit, train and lead your staff to achieve their full potential and the company’s European objectives.
To be success in this pivotal role you should be a science or engineering graduate with further business qualifications desirable. Your considerable experience in the medical device industry includes exposure to international business and experience at “the bench” as well as Operations and/or Service experience. Capable of strategic thinking, effective budget planning and complex problem solving, you have excellent interpersonal and communication skills in German and English with proven ability to lead and develop your team.

The position is based from the European Headquarters in Germany (Rhinefalz) you will be well rewarded with a salary to €100K and an executive package.

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